Our GP’s engage with a credentialed Translating Interpreting Service (TIS) to communicate complex or technical information to patients with limited or no English proficiency.

The (NRS) National Relay Service is used to support our GP’s with communication to patients with limited or hearing difficulties.

Utilising these services helps to ensure accuracy of communication and understanding between the GP and patient. If you require an interpreter service, please notify the administration team who will arrange the service for your appointment.

Please be aware that standard appointments are scheduled for 10 minutes – this is enough time for only one issue to be adequately discussed within this time-frame. Longer (double) appointments can be made for multiple or complex issues.

Please refrain from requesting that another member of your family be seen during your appointment, if they do not also have an appointment. We ask that you arrive a few minutes early for your appointment. This allows you time to find a park and check in at the front desk. Patients are eligible for a Medicare-rebatable Telehealth (phone) consultation if they have had a face-to-face consultation at the Practice within the last 12 months. Please note that there may be circumstances when your doctor will need to arrange a face-to-face consultation after your Telehealth consultation, in order to complete their assessment and examination.

Appointment types available:
• Long appointments
• Short appointments
• Telephone appointments
• Recall
• Walk in
• Reserved times for urgent appointments

Scripts

All prescriptions (including regular and ongoing medication) require an appointment. We encourage patients to check and request repeat prescriptions at each appointment. Monitoring your medication and prescriptions, and booking your appointments in advance, avoids situations where you may be left without important medications.

Referrals

All referrals (including ongoing) require an appointment. To avoid situations where you may be left ineligible for a Medicare rebate from your Specialist appointment, please monitor your referral dates or check with your Specialist’s rooms in advance, so you are able to book your Doctor appointment to obtain a referral. Doctors are unable to backdate referrals as per Medicare Australia legislation. This includes follow up or ongoing consultations with the Specialist as arranged by them. A referral from a General Practitioner (GP) to a Specialist lasts 12 months, unless noted otherwise.